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Home > Cruise News > New ChoiceAir Program Released by Royal Caribbean, Celebrity & Azamara |
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July 28, 2009 |
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New ChoiceAir Program Released by Royal Caribbean, Celebrity & Azamara |
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Royal Caribbean International, parent company of Royal Caribbean, Celebrity Cruises and Azamara Cruises, announced today the upcoming release of a new air program (effective August 3, 2009) for all three lines, called Choiceair. It involves customers paying a small fee to be able to know the exact flights that they'll be on, as well as receive enhanced air support from the cruise line. The following is the press release issued by Royal Caribbean International regarding this news: Royal Caribbean International, Celebrity Cruises, and Azamara Cruises today
announced ChoiceAir, a convenient new way for guests to purchase air transportation
to and from their cruise. With ChoiceAir, guests will enjoy greater peace of mind; be
able to select their preferred airline and a specific itinerary; and shop for the best prices
among published fares and exclusive ChoiceAir specials. Unlike traditional programs,
guests will know their airline itinerary as soon as they are ready to choose it, and - as
with traditional air programs - there is a support team available to support guests
before, during, and after they travel. ChoiceAir will be available to guests from the U.S.
and Canada beginning August 3, 2009."The new ChoiceAir is a best-in-class program that will provide guests with convenience, flexibility, value, and support when it comes to the air transportation portion of their vacation," said Doug Santoni, senior vice president of Revenue Management, Royal Caribbean Cruises Ltd. "Our guests and our travel partners have told us they value the support we provide as part of our traditional air programs, but that they would also like a full choice of competitive air fares and schedules, and to be able to select their itinerary at the time they book their cruise. With ChoiceAir, we are responding to our customers' wishes." Guests will be able to purchase ChoiceAir through a travel agent, directly from Royal Caribbean International, Celebrity Cruises and Azamara Cruises contact centers, and online through a new ChoiceAir website. A cost of $15 per person for domestic and $25 per person for international air travel will apply to ChoiceAir bookings, and will include access to the ChoiceAir support desk, aid in cases of flight delays, and assistance in making alternative flight arrangements in the event of missed embarkation. Guests' cruise and air arrangements will both be present in a single consolidated booking record, creating greater convenience for travel agents, who would no longer need to manage two separate and independent bookings. |
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